Refund policy

Cancellations and returns

If you wish to cancel your order, notify us immediately at shop@lainepublishing.com. All orders can be cancelled before fulfilment & shipping. Once your order is shipped, you must follow the returns instructions.

To return or exchange any items from your order, notify us within 14 days of delivery to shop@lainepublishing.com. Returned items must be in the original condition and able to be re-sold. We will provide instructions for exchanges via email.

Return items to:
Laine Publishing Oy
Finlaysoninkatu 7
33210 Tampere
Finland

You are responsible for return shipping costs, and we cannot be held responsible for any shipments that do not return to us. Please note that the 2nd quality Friend Sale products cannot be returned.

As soon as we receive & inspect the returned items, we will refund the price of your order, including shipping, via the original payment method.